ABOUT OUR COMPANY

How long has FosterPlants been in business?
FosterPlants was founded in 1980 and operated under the name Plant Consultants. In 1982 we incorporated and began operating as FosterPlants, Inc.

Is the company licensed and insured?
Yes. Our company is incorporated in the state of Florida and is fully licensed and insured. We carry $2,000,000.00 of general liability insurance coverage.

Where is your office and facility located?
Our business office and warehouse facility is located in South Miami-Dade County, Just off the Florida Turnpike and SW 152 Street. Our street address is 16225 SW 117 Avenue, #22, Miami, FL 33177.

What are your business hours?
Our business hours are 8:30 a.m. to 4:30 p.m. Monday through Friday. Voicemail is available 24/7, 365 days a year and our office is open to visitors by appointment only so please call for an appointment. Our Account Specialists are equipped with mobile phones and your Account Specialist's number will be made available to you. All voicemail is immediately forwarded to the appropriate Specialist's mobile phone and a return call (if required) can be expected in under one hour.

What is your service/installation area?
Our service area comprises the south-east coast of Florida from Southwest Miami-Dade County in the south to Ft. Lauderdale in the north. Our installation area is nationwide. Service on installations outside of our service area are contracted to a member of our Interiorplantscaper.com™ partner network.

What is your fax number?
Our Fax number is 305.251.9825

Do you belong to any professional organizations?
Yes, In addition to local Chambers' of commerce and charitable organizations, FosterPlants maintains professional affiliations with the Plantscape Industry Alliance (PIA) Plants at Work and Interiorplantscaper.com, of which we are the founding partner.

ABOUT YOUR ACCOUNT & OUR SERVICES

What Guarantees do you provide?
Our guarantee is quite simple. If ever you are not happy with any product or service that we have provided, we will replace the product or re-do the service. Some conditions do apply so please review your service/purchase/lease contract for details.

How much does your service cost?
That depends! Every situation is unique and requires a site evaluation. We'd be more than happy to visit your site and provide you with a complimentary obligation-free evaluation. Our intent is to provide a high level of product and service at a fair price. We're certain that any of our clients would attest to out value, professionalism and creativity. Please call us to schedule a site inspection.

How will I recognize my FosterPlants Account Specialist?
All of our Account Specialists are uniformed and carry photo identification. Your Account Specialist will introduce themselves to you on their first visit.

Are your people screened and background checked?
Yes. FosterPlants Account Specialists are a select group of professionals who undergo an extremely competitive pre-employment process which includes testing for illegal drug use, rigorous background checks and personality profiling. On average, only one in 25 applicants makes the cut. Our people are truly special!

Will the same Account Specialist service my account at each visit?
Yes, except in the event of vacations, emergencies or illness.

Will I be provided with a service receipt at each visit?
Only if you require one for your records. Our Account Specialists keep detailed logs of each service visit and these are provided to our office weekly. We are always able to tell you when your plants were last serviced.

What should I do if I think a plant requires special attention?
Discuss your concern with your Account Specialist if they are on-site, or call our office. It's always our intent to detect plant 'problems' before they become apparent to you. If we do miss something, and that's rare, don't hesitate to call us. We will always respond quickly to your concerns, and we will always rectify them in a timely manner. No questions asked.

Will my account be serviced if my service day falls on a Holiday?
Yes, your account will always be serviced as contracted, however your service day will be changed if it falls on a holiday.

May I change my service day?
It's our policy to accommodate our clients needs. We'll always work with you to schedule a service day that's better for you. Please keep in mind that your account is part of a 'finely tuned' route, and our travel time is averaged over all accounts on the route for efficiency. We offer three cost-free schedule changes per year, with advance notice. Frequent schedule changes may result in our re-negotiating our feesand/or assessing additional fees for added travel expenses.

What are your payment terms?
Our terms are net thirty upon credit approval. All accounts are billed in advance at the beginning of each month and payment is expected prior to the next billing cycle. Without exception, late fees and interest are applied to past due accounts. Please review your service contract for details.

Where should we send our payment?
A pre-addressed payment envelope is enclosed with our invoices for residential clients. Since commercial clients do not typically use these envelopes, they are not included with commercial client's invoices. Commercial clients may request that we include a payment envelope and we will with future billings. Payments should be sent to P.O. Box 562015, Miami, FL. 33256-2015

Do you accept credit cards?
We accept American Express®, MasterCard® and Visa® for monthly recurring fees only. Contract deposits and completion payments may be made by personal or corporate check. You may print a credit card authorization form by clicking here if you would like to exercise this option for recurring monthly billings. For your records, an invoice will be mailed to you along with the credit card authorization number. Please fax your completed authorization form to us at 305.251.9825.

How will you protect my privacy?
We take our clients' privacy VERY seriously. We do not share any personal client information with third parties. We're proud of our reputation however, and so we may use your name, company name and telephone number as a reference for potential clients. We will NEVER disclose your telephone number to any third party if you are a residential client. Our Account Specialists are thoroughly screened professionals who sign confidentiality agreements upon employment with our company. If you are a commercial client and you do not wish to be listed as a reference, please let us know and we'll promptly oblige.

Can I rent plants for special events?
FosterPlants does not provide short-term rental plant services. We can however refer you to a partner company that specializes in this market niche. Please call us for details.

What are ImposterPlants™?
ImposterPlants™ are our line of preserved and replica plants. While our primary business is providing live pants and promoting the many incredible benefits that they provide, certain situations simply just don't lend themselves to live plants. Our line of ImposterPlants™ was developed to fill this need, and is complementary to our live-plant offerings. Please call us for additional information on ImposterPlants™.

What should we do about relocating our plants if we are moving?
If you are under contract with FosterPlants™, you plants may only be moved by us. There are several reasons for this, the most important being that movers are great at moving furnishings, but not at moving plants. If you plants are improperly handled, they may suffer irreparable damage, they may be disconnected from sub-irrigation devices and all of our guarantee provisions will be voided. If you're moving, please contact us as far in advance as possible so that we may provide you with a cost estimate for relocating your installation within the terms of our contract.

What are Designer Rewards?
Our Designer Rewards Program is a partnership program that we have set up for qualified Design Professionals. If you're an Architect, Landscape Architect, Interior Designer or other Design Professional, please call us for additional information.

What are Client Rewards?
Our Client Rewards program is our way of showing our appreciation to our clients who refer us to their friends and associates. Please call us for details.

Don't see your question addressed here? Please don't hesitate to call our office at 305.251.7383 or ask us in the space provided below. We'll respond promptly.
Your question(s) and answer(s) will also be posted on our web site, however, we will NOT post your name.